Complimentary shipping over $250*
*Shipped within the continental U.S.


Tammy Fender Holistic Skin Care


CUSTOMER SERVICE

ORDERING

You can reach a Tammy Fender Customer Service Representative via e-mail for inquiries about your order, products and assistance in using our website at customercare@tammyfender.com. If you need immediate assistance, please call 1-888-655-9991.

Order Processing
Most orders are processed within 24 hours of receipt (processing time does not include weekend days). Priority Shipping orders (Overnight or 2nd Day) received before 12:00 pm EST will be processed & shipped the same day, depending on product availability. Orders placed on Friday after 12 pm EST, Saturday and Sunday will be processed the following Monday.

For orders shipped to Alaska & Hawaii, please call 1-888-655-9991 to place your order. Shipping rates vary.

We apologize for the inconvenience, but currently www.tammyfender.com is unable to process and ship orders to destinations outside of the United States. Please call 1-888-655-9991 and we will be happy to place a phone order for you.

We cannot deliver shipments to PO Boxes.

Sales Tax
Tammy Fender is required by law to collect sales tax on orders shipped to Florida.

Payment Methods
Tammy Fender online accepts the following credit cards: Visa, MasterCard and American Express.

  • For security reasons your billing name and address must match that of the credit card used for payment.
  • Tammy Fender online cannot process any credit card with a billing address outside of the United States.
  • All purchases require bank authorization prior to processing. Only authorized orders will be processed and shipped.

International Shoppers
Thank you for your interest in purchasing Tammy Fender Holistic Skin Care - we are happy to assist you with placing a product order. Please call 1-888-655-9991 or e-mail customercare@tammyfender.com to speak with a Customer Service Representative to place an order. Unfortunately, at this time, we are currently unable to accept online orders that are billed or shipped to destinations outside of the United States. We apologize for any inconvenience.


SHIPPING & HANDLING

Shipping Options & Charges
Tammy Fender online orders typically ship within 1-2 business days. We ship orders Monday - Friday, excluding federal holidays via United Parcel Service (UPS) and the United States Postal Service (USPS). Below are the shipping options available for your order. Shipping charges are based on order totals, excluding tax. Please select the option that best suits your delivery needs during "Checkout."

  • Standard: Most orders with Standard Service are delivered within 5-7 business days from the order's ship date.
  • 2nd Day: Most orders shipped via 2nd Day Service are delivered within 2-3 business days from the order's ship date. 2nd Day orders may require a signature upon delivery.
  • Overnight: Orders shipped Overnight Service are delivered 1 business day from the order's ship date. Overnight orders may require a signature upon delivery.

Order Total Standard Shipping 2nd Day Overnight
Up to $100.00 $9.95 $29.95 $49.95
$100.01 - $200.00 $13.95 $32.95 $55.95
$200.01 - $300.00 $15.95 $34.95 $64.95
$300.01 and over $19.95 $36.95 $68.95

Return Policy
Tammy Fender Holistic Skin Care wants you to be pleased with every product you purchase from us.  If you should need to return a product purchased through Tammy Fender online, please follow the steps below.

  • If you wish to return an item, please call or e-mail our Customer Service department to initiate the return process.  Toll free 1-888-655-9991 or customercare@tammyfender.com
  • We accept returns on unopened items in their original condition and open items that have less than 25% of product used.  Tammy Fender cannot accept returned items if more than 25% of the product has been used.
  • Returned items can only be accepted within 14 days of the original shipment date.
  • Please enclose a copy of your order or the order number along with the reason for the return.  Shipping charges for the returned product(s) are the responsibility of the customer.
  • Shipping charges associated with the original order are not refunded in the case of a return.
  • We recommend that your return or exchange is sent via UPS or insured Parcel Post for your protection and to insure prompt delivery.
  • Tammy Fender does not accept exchanges.
  • Your return will be processed promptly upon its arrival

Samples
Every Tammy Fender online order will be shipped with 2 complimentary samples of featured products. We are also happy to assist you over the phone and prepare a complimentary sample pack tailored to your specific skin needs for the shipping & handling cost of $12. This includes 4 samples (1-2 applications/sample). Please call us at 1-888-655-9991 to speak with a Skin Care Specialist.


Tammy Fender

CONTACT INFORMATION

If you have a question about your order, products or assistance in using our website, please check out our Frequently Asked Questions.

If you cannot find the answer to your question there, or would like to contact a Tammy Fender Customer Service Representative, please email us at: customercare@tammyfender.com.

If you need immediate assistance, please call 1-888-655-9991.

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